Terms and Conditions

Terms and Conditions

Welcome to the Ganesh Hastakala Website. Please review the following basic terms that governs your use and purchase of products from our website.

Please note that your use of our site constitutes your agreement to follow and be bound by these terms and conditions.

General

We may change the terms time to time that govern your use of our website. Your use of our site following any change constitutes your agreement to follow and be bound by the terms as changed. We may change, move, add, and delete portion of our site at any time.

About Our Website

This website (www.ganeshhastakala.com) is the complete wholesale website of Handmade Felted Products. All the products sold are only intended for resale by retailers.

Prices

All the prices listed are wholesale prices. Ganesh Hastakala don’t have control over resale prices by retailers.

Minimum Order Requirement

There is a minimum of $80.00 order requirement to qualify as a wholesale order.

Our Right(s)

Ganesh Hastakala reserves the right to refuse any order if information provided are false or incomplete.

Store Visit

Customer Service

How to order

You can get detail information about the products in the website. Then you can contact us through our social media and place the order.

Shipping & Returns

With Ganesh Hastakala, you get the assurance of reliable international shipping. We ship worldwide. Your goods will be delivered to you at your doorstep within 7-10 business days. Normally, we check the ordered items in our stock and if the items are readily available, we ship them within 2-3 business days. For custom orders and large orders, the shipment can take up to 10 days to process and leave our warehouse for shipment.

Production – For a sample, the lead time is 1-2 business days. For an order, the turnaround time depends on the order quantity that ranges from 7 to 20 business days.

Shipment – The turnaround time for shipment depends on the courier company.

Ganesh Hastakala does not have control over on-hold shipment by courier company and shipment time.

Once goods are shipped, we will forward your tracking number to track the progress of shipment in real-time

Custom and Duties 

When shipping to locations outside of Nepal, taxes and duties are additional and are the responsibility of the recipient.

International orders may be subject to customs duty. The buyer is responsible for determining those charges. Seller will not be responsible for any fee/customs/duty imposed by your government.

Returns & Refunds Policy

For some reason, if you are not entirely satisfied with the products, we have an easy return and refund policy.

Conditions

• Change of mind does not qualify for the return, exchange, and refund.
• Claims for product defect, damaged, missing or incorrect goods must be received within five (5) business days of delivery.
• Your item needs to have the receipt or proof of purchase.
• The product return must be in the ‘saleable’ condition – no marks, no wrinkles, no dirty fibers. Also, your item must be in the original packaging.
• Unless there is a defect in the material we sent and shipping error, the customer will be responsible for the cost to ship the merchandise back and refunds will be issued for the actual merchandise itself. There will be no refund on the shipping.

Payment

We offer following payment method for our customers:

• Bank Transfer
• Western Union
• International Money Order